Memo to loyalty programs: Slashing benefits and earning rates impacts my booking decisions

by holidaysbythepub

 


This week, two major loyalty programs made updates that were not favorable for customers. On Tuesday, Marriott Bonvoy updated its terms and conditions to indicate that members will earn points at a reduced rate and earn no elite night credits at StudioRes properties. Then, on Wednesday, Southwest Rapid Rewards drastically reduced points earnings for select …
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